Suncast Furore NV and former master licence holder Cyberluck Curaçao NV have been ordered to pay $19,630 to the Foundation for the Protection of Victims of Online Gambling (SBGOK), which took over a Parimatch player’s claim. The companies must also cover legal costs. The ruling was issued on 13 March 2023 and published only on 1 September 2025.
The case began in June 2021, when Parimatch froze and confiscated a customer’s account balance, accusing the player of breaching rules on multi-accounting by placing bets from multiple IP addresses.
However, the Court of First Instance of Curaçao ruled in favor of the player advocacy group, which demonstrated that the IP address changes were due to local internet service providers using dynamic IPs.
In addition, the court ruled that the terms and conditions cited by the defendants could be deemed invalid, as the operator had failed to make them properly accessible to players.
Meanwhile, Curaçao authorities have taken measures against operators failing to comply with player protection requirements. In July, 12 operators reached an out-of-court settlement over player protection violations.
According to the Public Prosecutor’s Office (PPO), which investigated the case, the operators showed serious deficiencies in KYC (Know Your Customer) procedures. The companies involved have not been named, but it was reported that all accepted the sanctions.
The main accusation centered on insufficient player verification: customers were allowed to open accounts and deposit funds without any identity checks.
Initially, 17 companies were targeted in the investigation, which was codenamed Operation Nebraska and conducted by specialist police units.
A statement from the office said: “The PPO sees several reasons to settle the matter out-of-court. Since the suspects are legal entities, it is unlikely – in the event they are proven guilty – that the criminal court will impose a penalty other than a fine.”
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