{"id":10541,"date":"2025-08-20T11:56:29","date_gmt":"2025-08-20T10:56:29","guid":{"rendered":"https:\/\/sbceurasia.com\/en\/?p=10541"},"modified":"2025-08-20T11:56:34","modified_gmt":"2025-08-20T10:56:34","slug":"crown-melbourne-gets-off-with-warning-for-failing-to-protect-players","status":"publish","type":"post","link":"https:\/\/sbceurasia.com\/en\/2025\/08\/20\/crown-melbourne-gets-off-with-warning-for-failing-to-protect-players\/","title":{"rendered":"Crown Melbourne Gets off with Warning for Failing to Protect Players"},"content":{"rendered":"\n<p><strong>Crown Melbourne<\/strong> has been reprimanded by the<strong> Victorian Gambling and Casino Control Commission (VGCCC)<\/strong> in Australia for several breaches related to gambling harm minimisation.<\/p>\n\n\n\n<p>According to a statement on the VGCCC website, Crown Melbourne allowed customers to use poker machines \u201cin contravention of mandatory pre-commitment requirements\u201d between December 2023 and August 2024.<\/p>\n\n\n\n<p>YourPlay is the Victorian Government\u2019s pre-commitment program, which is installed on all poker machines in the state. Meanwhile, mandatory carded play and pre-commitment currently apply to all poker machines at the casino.<\/p>\n\n\n\n<p><strong>Between December 2023 and July 2024<\/strong>, when mandatory carded play and pre-commitment were introduced, poker machines were used by <strong>22<\/strong> Crown Melbourne customers despite them reaching their allocated time or spend limit.<\/p>\n\n\n\n<p>In addition, <strong>between 23 December 2023 and 4 August 2024<\/strong>, <strong>10 other<\/strong> Crown Melbourne customers gambled on casino poker machines using a card linked to a YourPlay account that was not in their legal name.<\/p>\n\n\n\n<p>\u201cPoker machines are a high-risk, high-harm product, which is why we place so much emphasis on holding industry to account when they fail to honour their legal and social licenses to protect customers from gambling harm,\u201d commented VGCCC Chair <strong>Chris O\u2019Neill<\/strong> APM.<\/p>\n\n\n\n<p>\u201cPre-commitment programs empower people to manage their gambling by making decisions, before they start gambling, about the amount of time and money they will spend.<\/p>\n\n\n\n<p>\u201cResearch has shown that well-designed pre-commitment systems with binding limits can be effective in preventing harm from poker machine use. It is imperative, therefore, from both a legal and ethical perspective, that the casino is vigilant about meeting its pre-commitment obligations.\u201d<\/p>\n\n\n\n<p>O\u2019Neill added that the VGCCC considered Crown Melbourne\u2019s cooperation with its investigation when making a discipline decision, adding that evidence was found that the incidents were isolated and remedial efforts had been undertaken, including additional monitoring and staff training.<\/p>\n\n\n\n<p>\u201cThis reprimand is now on Crown\u2019s record, and we will not hesitate to take more serious disciplinary action in the future, should similar or further breaches occur,\u201d noted O\u2019Neill.<\/p>\n\n\n\n<p>Crown Melbourne told <strong>iGaming Expert <\/strong>that mandatory carded play\u2019s introduction required significant transformation and investment across the operator\u2019s technology, processes and team member training, with the breaches \u2013 recorded before August 2024 \u2013 representing 0.016% of all registrations in this early period, \u201ca minimal rate of team member error during a complex system transition\u201d.<\/p>\n\n\n\n<p>The operator noted that the incidents \u201cwere not systemic\u201d as the cases were isolated and linked to technical elements of the initiative and frontline efforts to maintain customer service.<\/p>\n\n\n\n<p>Crown Melbourne added that it \u201cproactively identified and reported\u201d the issues to the VGCCC, and that extensive remediation has been completed with over 200 staff receiving additional training, access controls being tightened and automated safeguards and welfare checks being introduced.<\/p>\n\n\n\n<p>A Crown Melbourne spokesperson said to iGaming Expert: \u201cThe small number of inadvertent errors in the initial rollout of this world-first safe gaming initiative were isolated, promptly self-reported and addressed through rigorous remediation measures.\u201d<\/p>\n\n\n\n<p>While Crown Melbourne has fallen foul, Crown Perth venue has been given the nod recently to retain its casino licence by the Western Australian Government, bringing an end to a three-year regulatory situation.<\/p>\n\n\n\n<p>Crown Perth was deemed by the Government to have been \u201coverhauled\u201d following its new corporate and governance structure, as well as improved employee screening and training models to promote ethical behaviours and actions to minimise gambling harm.<\/p>\n\n\n\n<p>Adequate and legislatively compliant anti-money laundering\/counter-terrorism financing measures, such as transaction monitoring and technology, had also been implemented by the casino to prevent criminal infiltration.<\/p>\n\n\n\n<p>The final report by the Independent Monitor, <strong>Paul Steel<\/strong>, was also informed by the suitability assessment, approval and monitoring of the remediation plan\u2019s implementation proposed by Crown Perth.<\/p>\n\n\n\n<p>\u201cThree years ago, the State Government established the Perth Casino Royal Commission due to failures by Crown Perth to meet anti-money laundering\/counter-terrorism financing obligations and prevent criminal activity,\u201d said Racing and Gaming Minister,<strong> Paul Papalia<\/strong>.<\/p>\n\n\n\n<p>\u201cToday, I can confirm we won\u2019t be taking punitive action against Crown Perth, as it is now deemed a suitable entity to continue holding a gaming licence under the Casino Control Act 1984.<\/p>\n\n\n\n<p>\u201cThe<strong> Gaming and Wagering Commission<\/strong> will make former Independent Monitor Paul Steel a part of the GWC team to continue to monitor remediated activities by the casino and ensure effectiveness.\u201d<\/p>\n\n\n\n<p>Don&#8217;t forget to subscribe to our <a href=\"https:\/\/t.me\/sbceurasia\">Telegram channel<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Crown Melbourne has been reprimanded by the Victorian Gambling and Casino Control Commission (VGCCC) in Australia for several breaches related to gambling harm minimisation. According to a statement on the VGCCC website, Crown Melbourne allowed customers to use poker machines \u201cin contravention of mandatory pre-commitment requirements\u201d between December 2023 and August 2024. YourPlay is the [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":10542,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[5,1,24],"tags":[13707,12765,13708,9542,9543],"class_list":{"0":"post-10541","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-gambling","8":"category-news","9":"category-regulations","10":"tag-chris-oneill","12":"tag-gaming-and-wagering-commission","13":"tag-vgccc","14":"tag-victorian-gambling-and-casino-control-commission"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Crown Melbourne Gets off with Warning for Failing to Protect Players - SBC EURASIA EN<\/title>\n<meta name=\"description\" content=\"Crown Melbourne has been reprimanded by the Victorian Gambling and Casino Control Commission (VGCCC) in Australia for several breaches related to gambling harm minimisation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sbceurasia.com\/en\/2025\/08\/20\/crown-melbourne-gets-off-with-warning-for-failing-to-protect-players\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crown Melbourne Gets off with Warning for Failing to Protect Players - 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