{"id":13936,"date":"2026-09-04T11:47:18","date_gmt":"2026-09-04T10:47:18","guid":{"rendered":"https:\/\/sbceurasia.com\/en\/?p=13936"},"modified":"2026-09-04T11:47:20","modified_gmt":"2026-09-04T10:47:20","slug":"poland-launches-probe-into-bookmakers-compliance-with-consumer-rights","status":"publish","type":"post","link":"https:\/\/sbceurasia.com\/en\/2026\/09\/04\/poland-launches-probe-into-bookmakers-compliance-with-consumer-rights\/","title":{"rendered":"Poland Launches Probe into Bookmakers\u2019 Compliance with Consumer Rights"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The product design and terms and conditions of Polish bookmakers have been placed under scrutiny by the country\u2019s consumer-protection authority. Yet, <strong>Dr Justyna Grusza-G\u0142\u0119bicka <\/strong>warns that a necessary assessment could be undermined by Poland\u2019s failure to have never established clear, sector-specific standards for online platforms.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Poland\u2019s <strong>Office of Competition and Consumer Protection (UOKiK)<\/strong> has begun a preliminary investigation into the practices of licensed bookmakers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The probe will examine whether Polish bookmaker websites, apps and marketing materials contain what UOKiK, and many others in recent years, have branded \u201cdark patterns\u201d \u2014 design influence the customer to gamble or encourage frequent play for the commercial benefit of the operator.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, the agency will place the terms and conditions of bookmakers under the spotlight to uncover any \u201cunfair contractual provisions covering the cancellation of bets, suspension of player accounts and settlement of winnings.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Led by UOKiK President <strong>Tomasz Chr\u00f3stny<\/strong>, the review will mark the first examination of&nbsp; consumer rights since Poland overhauled its online gambling regime in 2017. The market significantly tightened the licensing of seven bookmakers operating under the terms of a new Gambling Act.&nbsp; <strong>&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dr Justyna Grusza-G\u0142\u0119bicka, a legal expert in Polish gambling and representative of the <strong>Institute for Gambling Regulation (FIRH)<\/strong>, views the intervention as marking a turning point for Poland\u2019s licensed betting sector.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cUntil now, regulatory scrutiny of licensed gambling operators has been associated primarily with the Gambling Act and the activities of the Ministry of Finance and the National Revenue Administration,\u201d she explained.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cUOKiK\u2019s intervention brings the consumer-protection dimension much more clearly into the regulatory discussion.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Terms and conditions face scrutiny<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Of particular concern are the liabilities imposed on customers through bookmakers\u2019 terms and conditions, including the circumstances in which an operator can void a bet, block an account or withhold the settlement of winnings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Should UOKiK establish infringements of Polish consumer law, the operators concerned could face significant financial penalties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Grusza-G\u0142\u0119bicka stated that licensed operators must uphold high standards of consumer protection and responsible gambling. Yet, Poland simply lacks sector-specific rules governing how broad consumer-protection principles should be applied to individual betting products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cConsumer-protection obligations applicable to online gambling in Poland are fragmented across different areas of law, while detailed sector-specific standards governing the design of digital gambling products remain limited,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOperators are already subject to responsible gambling requirements under gambling legislation, as well as general consumer-protection rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cHowever, when we move from general legal principles to very specific questions concerning product architecture, interfaces, player journeys, notifications or other engagement mechanisms, the regulatory boundaries become considerably less clear.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The investigation will therefore test not only the legal wording of operators\u2019 contracts, but also how those provisions are presented and applied throughout the customer journey and engagement with markets, odds, offers and prices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dark patterns or predictable standards<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Close attention is needed on the terminology of dark patterns \u2014 digital design choices that may \u201csteer customers towards particular decisions or make actions such as withdrawing, closing an account or stopping play more difficult.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Grusza-G\u0142\u0119bicka said scrutiny of these mechanisms must be accompanied by practical guidance that allows operators to distinguish acceptable engagement tools from manipulative product features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIf regulators increasingly scrutinise individual elements of product design, the market needs sufficiently clear and predictable guidance on where legitimate customer engagement ends and potentially manipulative or harmful design begins,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cA high level of consumer protection should be expected from licensed gambling operators, but this should be accompanied by sufficiently clear standards and guidance on what good practice means in practical terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cEnforcement is necessary where infringements occur, but enforcement should not become a substitute for clear and predictable regulation.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As such, caution is needed to prevent the investigation for chastising the nuances of gambling advertising on social media or streaming platforms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThis is not how UOKiK describes the proceedings in its official announcement,\u201d Grusza-G\u0142\u0119bicka clarified.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe authority refers more broadly to websites, apps, communication with players and the overall design of betting services.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Consumer protection meets channelisation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">FIRH believes the proceedings must also be assessed against the competitive pressures posed by Poland\u2019s unlicensed gambling sector.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Grusza-G\u0142\u0119bicka warned that illegal operators do not comply with the consumer-protection, responsible-gambling and advertising standards imposed on licensed businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cConsumer-protection policy should therefore consider not only the standards imposed on licensed operators, but also whether consumers are effectively being channelled towards the regulated market where those standards can actually be enforced,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cFor FIRH, these two objectives are not contradictory. Strong consumer protection and a competitive, well-regulated legal market should reinforce each other.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Grusza-G\u0142\u0119bicka concluded that the UOKiK proceedings should prompt a wider review of how Poland regulates the relationship between bookmakers and their customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She concluded: \u201cThey provide an opportunity for a broader discussion about what modern consumer protection in online gambling should look like, how detailed the applicable standards should be, and how regulators and the industry can create a framework that is both effective for players and predictable for licensed businesses.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t forget to subscribe to our <a href=\"https:\/\/t.me\/sbceurasia\">Telegram channel!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The product design and terms and conditions of Polish bookmakers have been placed under scrutiny by the country\u2019s consumer-protection authority. Yet, Dr Justyna Grusza-G\u0142\u0119bicka warns that a necessary assessment could be undermined by Poland\u2019s failure to have never established clear, sector-specific standards for online platforms.&nbsp; Poland\u2019s Office of Competition and Consumer Protection (UOKiK) has begun [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":9315,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[4,1218,1,24,564],"tags":[128,884,1230,17109,46,3174,12716,335,687,2238,116,452,17066,17064],"class_list":["post-13936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-betting","category-bookmaker","category-news","category-regulations","category-slider","tag-advertising","tag-bookmakers","tag-consumer-protection","tag-firh","tag-gambling","tag-illegal-gambling","tag-justyna-grusza-glebicka","tag-licensing","tag-online-gambling","tag-poland","tag-regulation","tag-responsible-gambling","tag-tomasz-chrostny","tag-uokik"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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