Superbet has paid €30m to Romanian customers who were initially denied winnings due to a technical error in a slot.
According to Romanian media, players exploited a bug in Playtech’s Fire Blaze Red Wizard, which for several hours guaranteed a win on every spin. Word spread quickly across gambling forums, and more than 7,500 accounts began playing the slot, amassing tens of millions of euros in winnings before Superbet discovered the error.
The operator froze player accounts, sparking concerns that payouts could be cancelled under the industry’s standard “malfunction voids all play” rule. However, Superbet later unblocked the accounts and informed customers that all winnings would be paid out.
In its message to customers, Superbet wrote: “We are known as the betting and casino operator that pays out every win, regardless of the amount. As those who accept all bets and any stake on games. And we don’t want that to change.”
The volte-face will sting. ProSport Romania reported that the glitch cost the company more than €30m in just a few hours. SBC believes that this is the largest single-largest technical payout recorded in European gambling.
Superbet said its decision to honour all winnings was driven by a need to protect brand trust and safeguard its image in Romania’s gambling market – even at the cost of colossal short-term financial damage.
Reaching out to SBC with a more detailed statement, Superbet explained: “We announced this week that we are fully honouring payments of over €30 million, generated by an incident whose causes are currently being analysed together with our partners. “In this context, our company has remained consistent with its vision of always doing what is right for our customers. Therefore, we have decided to honour all payments resulting from this situation. By choosing to honour these payments, we demonstrate our commitment to a culture and brand built on customer trust.”
Responding to the incident in Romania, Playtech has strongly refuted suggestions that its software was at fault.
A company statement to SBC detailed: “We confirm that there are no malfunctions or gameplay issues with this or any other Playtech slot. Playtech games are operating as normal, and any reported concerns are unrelated to Playtech game functionality.”
The group champions its home market status, having been founded in 2008 by Romanian tech entrepreneur Sacha Drăgic and subsequently growing into one of the nation’s leading technology firms and employers.
2025 is a transformative year for its business, Drăgic, and new CEO Jimmy Maymann, secured a €1.3bn funding agreement with US private equity giant Blackstone to fuel international expansion, built on the hyper-localised strategy that made Superbet Romania’s dominant online gambling group.
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